Terms of Use

Article 1 (Purpose)

These Terms of Service ("Terms") govern the rights, obligations, and responsibilities, as well as the conditions and procedures of use, between NTurn ("Company") and users in relation to the use of the generative-AI translation and localization platform ("Service") provided by the Company.

Article 2 (Definitions)

1. "Service" means AI translation of text, spreadsheets, and documents; Translation Memory (TM); Termbase; Style Guides; RAG search; and all related features provided by the Company.
2. "User" means any member or non-member who agrees to these Terms and uses the Service.
3. "Member" means a person who has completed registration by providing personal data to the Company and may use the Service on an ongoing basis.
4. "Content" means source files, text, and terminology data that a User uploads or enters, and the translation outputs derived therefrom.
5. "Translation Output" means the translation produced by the Service from a User's Content.

Article 3 (Effect and Amendment of the Terms)

1. The Company posts these Terms on the initial or a linked screen of the Service so Users can easily review them.
2. The Company may amend these Terms within the limits of applicable law, providing notice at least 7 days before the effective date (at least 30 days in advance for material or unfavorable changes), stating the effective date and the reasons.
3. If a User does not express objection before the effective date of an amendment, the User is deemed to have agreed to it.

Article 4 (Provision and Modification of the Service)

1. The Company provides AI translation, the integrated workspace, TM/Termbase/Style Guide management, RAG search, and other features it designates.
2. The Company may modify all or part of the Service for operational or technical reasons, with prior notice.
3. The Service is provided 24/7 in principle but may be temporarily suspended for maintenance, equipment failure, or force majeure.

Article 5 (Company's Rights and Obligations)

1. The Company shall use its best efforts to provide a stable Service and may add, change, or discontinue features to improve the Service or its quality. Material or unfavorable changes will be announced in advance.
2. The Company may access and process a User's Content (including uploaded documents and spreadsheet files, and the contents of external links such as Google Sheets provided by the User) only to the extent necessary to perform translation and deliver results, and does not use it to train AI models.
3. For external links (e.g., Google Sheets) provided by a User, the Company accesses them only within the scope of the access and usage rights granted by the User, and does not use them for any purpose other than translation.
4. If a User uploads or posts Content that violates these Terms or applicable law, or that infringes the rights of others, the Company may refuse to process or delete such Content and restrict the User's use of the Service.
5. The Company manages Users' personal data securely in accordance with the Personal Information Protection Act and other applicable laws, and processes it under a separate Privacy Policy.

Article 6 (Formation of the Service Agreement)

1. The agreement is formed when the User agrees to these Terms, applies for membership, and the Company accepts the application.
2. The Company may refuse to accept, or subsequently terminate, an application in cases of identity theft, false information, fraudulent use, or violation of applicable law.

Article 7 (User Obligations and Prohibited Acts)

1. Users must comply with applicable laws, these Terms, the usage guidance, and the Company's notices.
2. Users must hold valid rights (copyright, usage rights, access rights, etc.) in the Content they upload or enter (including documents and spreadsheet files, text, terminology data, and the contents of external links such as Google Sheets provided by the User), and must not infringe the intellectual property, personal data, or trade secrets of third parties.
3. When providing external links such as Google Sheets, Users must grant the Company lawful authority to access and process the materials for translation purposes, and must not use another person's access rights without authorization.
4. Users must not upload others' personal data, illegal or harmful information, files containing malicious code, or Content whose distribution is prohibited by law.
5. Users must not reverse-engineer, decompile, or disassemble the Service or its software, nor use automated means such as macros, bots, or crawlers to abuse the Service or impose excessive load on the servers.
6. Users must not copy, resell, or redistribute the Service, or commercially provide translation to third parties on the Company's behalf, without the Company's prior consent.
7. Users are responsible for managing their account credentials and may not transfer or lend their account to third parties. Users must notify the Company immediately upon becoming aware of any unauthorized use of their account.
8. If a User causes damage to the Company or a third party by violating the obligations of this Article, the User shall be liable for such damage.

Article 8 (User Rights)

1. Users retain the rights in the Content they upload or enter and in the Translation Outputs derived therefrom; the Company does not claim ownership thereof (Article 9).
2. Users may use the Service within the scope set by these Terms and the applicable plan; the license granted by the Company is non-exclusive and non-transferable.
3. Users may at any time delete or export their Content, projects, Translation Memory (TM), and Termbase, and may terminate the agreement by closing their membership.
4. Users may request access to, correction of, deletion of, or suspension of processing of their personal data held by the Company.

Article 9 (Ownership and Use of Content)

1. Rights in the Content and Translation Output uploaded or entered by a User belong to the User. The Company does not claim ownership of Content.
2. The Company processes Content only to the extent necessary to provide, operate, and improve the Service, and does not use User Content to train AI models.
3. The Company may store and use a User's TM and Termbase to improve translation quality, limited to the purpose of providing the Service to that User.

Article 10 (Storage and Deletion of Content)

1. Original uploaded files are stored on the servers to perform translation and deliver results; the Company retains them only for as long as necessary to provide the Service and destroys them once that purpose has ended. The Company may operate an automatic deletion policy for files that have had no access or use record for an extended period, and the specific retention periods and deletion criteria are governed by separate notices within the Service.
2. Users may delete files directly from project management at any time, and upon deletion both the original file and the translation data derived from it are immediately destroyed. Temporary uploaded files not saved to a project may also be deleted by the User directly; if not deleted, they are subject to the retention and deletion policy in Paragraph 1.
3. TM, Termbase, and other shared project outputs used in common across multiple projects are destroyed, after verifying ownership, without delay (and no later than 30 days from the request or account closure) upon the User's deletion request or account closure. However, information required to be retained under applicable law is retained for the statutory period and then destroyed.
4. The Company may transmit Content to external AI providers (Anthropic, OpenAI, Google, etc.) for translation processing, in which case it uses APIs under terms that prohibit the provider from using the input data to train its AI models.
5. Deletion method: electronic files are permanently erased in a non-recoverable manner.

Article 11 (Limitations of AI Translation and Disclaimer)

1. Translation Outputs are AI-generated and are not guaranteed to be accurate, complete, or fit for any particular purpose.
2. For important uses (legal, medical, pharmaceutical, contractual), Users must have outputs reviewed by qualified professionals; the Company is not liable for damages arising from using outputs as-is.
3. Users are responsible for disputes with and damages to third parties arising from uploading Content without proper rights and must indemnify the Company for any resulting loss.

Article 12 (Intellectual Property)

1. All intellectual property in the Service, software, UI, trademarks, and logos created or owned by the Company belongs to the Company.
2. Users may not copy, reverse-engineer, distribute, or create derivative works of the Service without the Company's prior written consent.
3. Any license to use Content under these Terms is a limited license granted by the Company to the User for the purpose of providing the Service, and does not mean the Company acquires copyright in the User's Content.

Article 13 (Fees and Payment)

1. Parts of the Service are paid; fees, payment, and refunds follow the in-service pricing information and separate policies.
2. Payments for paid Services are processed through the Company's designated payment gateway (PG).

Article 14 (Withdrawal of Subscription and Refunds)

1. Withdrawal (within 7 days of payment): A User may withdraw the subscription within 7 days from the date of payment or the date use of the Service commenced. If no credits have been used, a full refund is provided; if some credits have been used, only the value of the used credits is deducted and the remainder is refunded (no penalty).
2. Restriction on withdrawal for supplied digital content: Pursuant to Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, credits already supplied and consumed through use of the Service (e.g., translation) are excluded from the right of withdrawal, and the User is deemed to have consented to this at the time of payment. However, divisible unused portions, such as ungranted or unconsumed credits, may be withdrawn under Paragraph 1.
3. Mid-term termination refund (after 7 days): After 7 days have elapsed from the date of payment, the amount used is deducted from the payment and the remainder is refunded. The amount used is the greater of (a) the pro-rated amount for the period used and (b) the value of the credits used; no penalty (cancellation fee) is charged. Both monthly and annual subscriptions are calculated on a pro-rated basis.
4. One-time credit top-ups: Unused credits are refunded proportionally; credits already used are excluded from refunds. Refunds for one-time credit top-ups are likewise processed to the original payment method.
5. Valuation of credits: The value of the deducted used credits is calculated based on the unit price of one-time credit top-ups. Credit usage can be checked in real time on the User's dashboard.
6. Credit validity and refund-eligibility period: Where credits are obtained through a recurring subscription or a one-time credit top-up payment, the service-use period and the refund-eligibility period of such credits are limited to within one (1) year from the most recent payment date on which any change, such as a subscription plan change, was applied. Credits for which this period has elapsed expire and are excluded from refunds.
7. Non-transferability of credits: Credits obtained through a subscription or a one-time top-up may not be transferred, sold, or lent between Users.
8. Refund procedure: A User may submit a "Refund Inquiry" from [Payment History]; after review, the Company calculates the credits used since payment on a pro-rated basis, reclaims the remaining credits, and refunds to the original payment method. The actual time for the refund to complete depends on the internal standards of the payment gateway (PG) and card issuer, and is generally processed within 3 to 5 business days. Refunds are made only to the original payment method; credits for which the refund-eligibility period (one year from the most recent payment) has elapsed expire and are not refundable.

Article 15 (Termination and Restriction of Use)

1. Users may terminate the agreement at any time by closing their membership; upon closure, the Company deletes the User's data except information it must retain under applicable law.
2. The Company may restrict use or terminate the agreement, after prior notice, if a User violates these Terms or applicable law.

Article 16 (Liability and Limitation)

1. The Company is not liable for damages caused by force majeure, the User's fault, or failures of third parties (AI providers, carriers, etc.).
2. Where the Company is liable, its aggregate liability is limited, to the extent permitted by law, to the fees the User paid in the most recent three months (except in cases of the Company's willful misconduct or gross negligence).
3. Credit compensation for outages attributable to the Company: Where, due to the Company's willful misconduct or negligence and without prior notice, the Service is interrupted continuously for four (4) hours or more, or the cumulative interruption exceeds eight (8) hours in a calendar month, and the User was thereby actually unable to use the Service, the Company shall compensate paying Users by one of the following methods:
   1. Subscription products: the subscription period shall be extended, free of charge, by a period corresponding to the interruption.
   2. Credit products: the validity period of credits shall be extended by a period corresponding to the interruption, or additional credits shall be granted in accordance with the standards set by the Company.
4. Termination and refund for severe or prolonged outages: Where a Service interruption attributable to the Company's willful misconduct or negligence continues for seventy-two (72) hours or more consecutively, or interruptions of two (2) hours or more occur five (5) or more times in a calendar month, the User may terminate the agreement without penalty, and the Company shall refund, on a pro-rata basis pursuant to Article 14, the fees for unused credits and the remaining subscription period.
5. Exclusions and claim procedure: The compensation under Paragraphs 3 and 4 does not apply to (a) interruptions caused by the grounds set out in Paragraph 1 (force majeure, the User's fault, failures of third parties, etc.), (b) scheduled maintenance announced in advance, or (c) credits granted free of charge (e.g., through promotions) and credits whose validity period has already expired. The User shall submit a compensation claim to the Company within thirty (30) days from the date the User becomes aware of the interruption, and the Company shall review the claim and notify the User of the result.

Article 17 (Governing Law and Disputes)

1. These Terms and the use of the Service are governed by the laws of the Republic of Korea.
2. Disputes are resolved through mutual consultation; failing that, either party may bring an action before the competent court under the Korean Civil Procedure Act.

Supplementary Provisions

These Terms take effect on July 1, 2026.